Returns & Exchanges

WE WANT YOU TO LOVE WHAT YOU ORDER.

Buying jewelry online shouldn't feel like a gamble.

If your Online Society piece isn't the right fit, isn't what you expected, or you simply changed your mind, you can request a return or exchange within 7 days of delivery.

7-DAY RETURN POLICY

You have 7 days from the date your order is marked as delivered to request a return.

To be eligible for a return:

Items must be unworn and unused.
Items must be returned in their original condition.
All original packaging must be included.
Items must not show signs of wear, damage, alteration, or misuse.
You must provide your order number or other proof of purchase.

Once your return is received and inspected, we'll notify you of its status.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable.

EXCHANGES

Ordered the wrong size? Want a different piece?

You can request an exchange within 7 days of delivery, provided the item meets the return conditions above.

Exchanges are subject to product availability. If the item you want is unavailable, we'll work with you on another option or process the item as a return.

RETURN & EXCHANGE SHIPPING

For standard returns and exchanges, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method. Online Society cannot be responsible for return packages that are lost or damaged while being shipped back to us.

If we sent you the wrong item or your order arrived damaged or defective, we'll take care of the return shipping costs.

DAMAGED OR INCORRECT ITEMS

Something wrong with your order? We'll make it right.

Your order number
A brief description of the issue
Clear photos of the item and packaging

If we confirm that an item arrived damaged, defective, or incorrect, we'll provide instructions for resolving the issue at no additional cost to you.

ITEMS THAT CANNOT BE RETURNED

For hygiene and safety reasons, certain items may not be eligible for return. We also cannot accept:

Items showing signs of wear or use
Items that have been altered or damaged after delivery
Items returned without their original packaging
Personalized or custom-made items
Gift cards
Final sale items, when clearly marked as Final Sale before purchase

HOW TO START A RETURN OR EXCHANGE

Include your order number and let us know whether you'd like a return or exchange.

Please do not send an item back before contacting us. We'll provide the return instructions and return address.

REFUNDS

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times after we issue the refund will depend on your bank or payment provider.

Shipping charges and return shipping costs are not refundable unless the return resulted from an error on our part.