WHAT IS ONLINE SOCIETY JEWELRY MADE FROM?
Most of our pieces are crafted from premium stainless steel, chosen for its durability and everyday wear. Materials and finishes can vary by design, so check the individual product page for exact details.
CAN I WEAR MY JEWELRY IN WATER?
Our stainless-steel pieces are designed to handle everyday exposure to water. However, we recommend avoiding prolonged exposure to harsh chemicals, chlorine, and saltwater whenever possible to keep your jewelry looking its best.
WILL THE JEWELRY TARNISH OR TURN MY SKIN GREEN?
Our stainless-steel pieces are designed to resist tarnishing, fading, and discoloration. Proper care will help preserve the finish for as long as possible.
HOW DO I KNOW WHAT SIZE TO ORDER?
Sizing and measurements are listed on each product page. For necklaces and bracelets, we recommend measuring a piece you already own and like the fit of before ordering.
Because of the nature of certain chain links, actual lengths may vary slightly from the listed measurement.
HOW SHOULD I CARE FOR MY JEWELRY?
Keep it simple. Wipe your jewelry with a soft, dry cloth when needed and store it somewhere dry when you're not wearing it.
Avoid direct contact with harsh cleaning products and chemicals.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders require processing before shipment. Current processing estimates are shown during checkout or on our Shipping page.
Once your order ships, you'll receive tracking information so you can follow it along the way.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change something, contact us as soon as possible after placing your order. Once an order has been processed or shipped, we may not be able to make changes.
CAN I RETURN OR EXCHANGE MY ORDER?
Absolutely. We want you to feel confident ordering from Online Society.
If your piece isn't the right fit or simply isn't what you expected, you can request a return or exchange within 7 days of delivery.
Items must be returned in their original condition and meet the requirements outlined in our Returns & Exchanges Policy.
No stress. No getting stuck with something you don't love.
WHAT IF I RECEIVE THE WRONG OR DAMAGED ITEM?
Contact us as soon as possible with your order number and photos of the item you received. We'll review the issue and help get it sorted out.
HOW CAN I CONTACT ONLINE SOCIETY?
Have a question we didn't answer?
Head over to our Contact page and send us a message. We'll get back to you as soon as we can.